Tagra Terms & Conditions:

Welcome to Tagra!

By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

 

1.⁠ ⁠Products and Services
  • Tagra offers a selection of high-quality, perishable food items including jarred pickles and achars, ghee, cottage cheese chunks (paneer), cottage cheese jars, and frozen shingaras (savoury pastry).
  • All products are prepared and stored to ensure freshness and safety.
2.⁠ ⁠Delivery
  • Delivery is available only within Dhaka city.
  • Delivery charges are fixed at 100 Taka per order.
  • Delivery times may vary depending on order volume and traffic conditions.
3.⁠ ⁠Payment
  • Payments can be made via Cash on Delivery (COD) or bKash.
  • Payment is due at the time of delivery unless otherwise specified.
4.⁠ ⁠Refunds and Exchanges
  • Refunds or exchanges are applicable only if the product is found to be faulty, damaged, or of unsatisfactory quality.
  • Requests for refund or exchange must be made within 2 days of delivery, with a photo/ screenshot supporting your claim.
  • Delivery charges (100 Taka) are non-refundable.
  • Customers can choose to receive a replacement product or a full refund (minus delivery charge).
  • To request a refund or exchange, please contact our customer support with your order details and photos if applicable.
5.⁠ ⁠User Responsibilities
  • Customers must inspect products immediately upon delivery.
  • Perishable items should be stored as per the instructions provided to maintain quality.
  • Tagra is not responsible for issues arising from improper storage after delivery.
6.⁠ ⁠Intellectual Property
  • All content on the Tagra website, including text, images, logos, and product descriptions, are the intellectual property of Tagra and protected by copyright law.
  • No content may be copied, reproduced, or used without prior written permission.
7.⁠ ⁠Limitation of Liability
  • Tagra is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
  • We guarantee the quality of our products but are not responsible for allergic reactions or misuse.
8.⁠ ⁠Force Majeure
  • Tagra is not liable for delays or failure to deliver due to events beyond our control, including but not limited to natural disasters, strikes, pandemics, or government restrictions.
9.⁠ ⁠Changes to Terms
  • Tagra reserves the right to update or modify these Terms & Conditions at any time without prior notice.
  • Continued use of the website and services constitutes acceptance of the updated terms.