Tagra Terms & Conditions:
Welcome to Tagra!
By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.
1. Products and Services
- Tagra offers a selection of high-quality, perishable food items including jarred pickles and achars, ghee, cottage cheese chunks (paneer), cottage cheese jars, and frozen shingaras (savoury pastry).
- All products are prepared and stored to ensure freshness and safety.
2. Delivery
- Delivery is available only within Dhaka city.
- Delivery charges are fixed at 100 Taka per order.
- Delivery times may vary depending on order volume and traffic conditions.
3. Payment
- Payments can be made via Cash on Delivery (COD) or bKash.
- Payment is due at the time of delivery unless otherwise specified.
4. Refunds and Exchanges
- Refunds or exchanges are applicable only if the product is found to be faulty, damaged, or of unsatisfactory quality.
- Requests for refund or exchange must be made within 2 days of delivery, with a photo/ screenshot supporting your claim.
- Delivery charges (100 Taka) are non-refundable.
- Customers can choose to receive a replacement product or a full refund (minus delivery charge).
- To request a refund or exchange, please contact our customer support with your order details and photos if applicable.
5. User Responsibilities
- Customers must inspect products immediately upon delivery.
- Perishable items should be stored as per the instructions provided to maintain quality.
- Tagra is not responsible for issues arising from improper storage after delivery.
6. Intellectual Property
- All content on the Tagra website, including text, images, logos, and product descriptions, are the intellectual property of Tagra and protected by copyright law.
- No content may be copied, reproduced, or used without prior written permission.
7. Limitation of Liability
- Tagra is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
- We guarantee the quality of our products but are not responsible for allergic reactions or misuse.
8. Force Majeure
- Tagra is not liable for delays or failure to deliver due to events beyond our control, including but not limited to natural disasters, strikes, pandemics, or government restrictions.
9. Changes to Terms
- Tagra reserves the right to update or modify these Terms & Conditions at any time without prior notice.
- Continued use of the website and services constitutes acceptance of the updated terms.